COVID-19 Visitor Guidance

Last updated: 15 July 2020

We are excited to be reopening on Monday 20th July!

Your safety and the safety of our staff and the local community is our priority during this time so we ask that you read through this guidance before visiting. This will be updated as new measures are brought in by the Welsh Government so please make sure you check just before your visit. The following measures have been carefully considered in line with government and industry guidelines.

We’re Good To Go

We’ve signed up to Visit Britain’s “We’re Good To Go” scheme. This is to signal that tourism and hospitality businesses have worked hard to follow Government and industry COVID-19 guidelines and have processes in place to maintain cleanliness and social distancing.

good to go

Do I need to book?

No, we do not have an online booking system for day visits to the Farm Park. We are mainly an outdoor attraction and have plenty of room for everyone to spread out, however we will be monitoring numbers and should the unlikely need arise we may have to operate a one in/one out policy at the entrance.

Test, Trace and Protect

In line with guidance from the Welsh Government and local council, the lead member of your party will be asked to leave their Name and Phone Number upon arrival. This will be kept for 21 days only and will only be used for Test, Track and Trace Purposes. It will only be shared with Public Health Wales if requested for contact tracing.

Card Payments

Please use contactless or card payments where possible. Card machines will be cleaned regularly. We can still take cash if necessary.

What’s open and what’s not?

Outdoor play
Outdoor café – we have a very large patio area
Toilets
Visiting and feeding the farm animals
Coastal walk to the seal viewing area
Gift shop

Indoor café – Opening 3rd August.
Our café is in our visitor centre and is well ventilated café with plenty of space to socially distance tables and very high ceilings.

Indoor play – staying closed

Will your toilets be open?

Yes and we will be cleaning our toilets more regularly. You will need to use the hand sanitiser before entering the toilet facilities and to wash your hands thoroughly with soap and hot water before leaving. We will not be supervising the toilets so we ask that you follow these guidelines. We have placed additional hand sanitisers around the Farm Park alongside our existing hand washing facilities.

Don’t visit if you have symptoms

If you are showing any of the COVID-19 symptoms such as a fever, continuous cough, loss of smell or taste or are self-isolating or shielding please do not visit.

Social Distancing

We have taken measures within the Farm Park to encourage social distancing, please take care to follow any instructions and signage, and if possible check the regulations from the Welsh Government before your visit. The 2m distance is still in place in Wales.

We have also placed protective screens up at our entrance, shop and café counters.

Parents or guardians will be responsible for ensuring that their children follow the guidelines in place. We have a responsibility to look after each other and if we all work together we can stay safe.

Campsite

We are taking bookings as follows, for pricing please see our website where you can also make your booking online.

20th July onwards
Motorhomes and caravans with their own bathroom facilities can book with or without electric hook ups. The shower, toilet and washing up facilities will be closed.

25th July onwards
We can also take tents as the shower and toilet, washing up facilities will open.

PLEASE NOTE: we are only taking advance reservations for our campsite so that we can carefully regulate numbers. We will not accept passing enquiries.

In line with Welsh Government and industry advice, pitches will be socially distanced.

We will be operating a one family at a time policy into our showers, toilets and washing up area in order to allow for social distancing. The facilities will be deep cleaned twice a day and high touch areas such as water taps and chemical waste disposal will be cleaned regularly. Where possible if you have your own facilities in your motorhome or caravan it is recommended that you use them. We have also placed extra hand sanitisers next to high touch areas.

Please do not allow children to fill up your water supplies. Please supervise children at all times so that social distancing can be maintained between different groups.

It is recommended that campers also bring their own soap, hand sanitiser, gloves and masks.

Please respect fellow campers’ space.